Dependable, proactive IT support backed by 20+ years of systems administration expertise servicing Australian businesses that can't afford downtime.
NGN provides comprehensive managed IT support across Linux and Windows server environments, VoIP infrastructure, Office 365, and end-user computing. With experience managing fleets of hundreds of Linux servers using Ansible, and VoIP systems for over 2,000 PBX clients, we bring enterprise-grade capability to businesses of all sizes.
Our approach is proactive, not reactive. We continuously monitor your systems, apply patches and updates, and strengthen your infrastructure so that most issues are resolved before your team is even aware of them. When something does need immediate attention, you speak to someone who can actually fix it.
Whether you need a fully managed IT service, specialist support for a particular system, or a second pair of hands for your internal team, NGN adapts to your needs.
Comprehensive management of Debian, Ubuntu, CentOS, and Red Hat Linux environments. System provisioning, hardening, patching, performance tuning, and automated configuration management via Ansible.
Windows Server environment management including Active Directory, Group Policy, DNS, DHCP, IIS, and Microsoft integration services. User management, permission structures, and security policy enforcement.
Large-scale VoIP infrastructure management with a proven track record managing 2,000+ PBX client systems. Call routing, trunk configuration, failover, and quality-of-service tuning for business-grade voice.
Office 365 tenant management, user provisioning, licence management, Exchange Online, SharePoint, Teams, and Azure AD integration. Migration planning and execution included.
24/7 monitoring of servers, services, and network devices. Automated patching schedules, health checks, and capacity planning so you stay ahead of issues rather than scrambling to fix them.
Management of internet links, firewalls, and VPNs, ensuring secure, reliable network access. BGP route management, failover configuration, and ongoing traffic analysis for optimal performance.
Systems and software we support and administer.
Tell us about your environment and support requirements. We'll respond the same business day with a practical recommendation.
Day-to-day helpdesk for staff, server and workstation administration across Linux and Windows, Microsoft 365 administration, patching, monitoring, backup verification, VoIP and PBX management, and vendor liaison. Both remote and on-site where needed.
We respond the same business day to enquiries, with priority handling for anything affecting a whole site or a business-critical system. Response targets are agreed in advance rather than left vague.
An engineer. There is no script-reading first tier at NGN, so the person who answers can diagnose and fix, which is the main reason clients move to us.
Yes, and it is a common arrangement. We provide escalation depth for networking, cloud and infrastructure, cover leave and after-hours, and take on project work while your internal team keeps running daily operations.
Yes. Microsoft 365 administration, identity and email security, and VoIP or PBX management are all part of standard support rather than separate add-ons.
Yes. Our team and our hosting infrastructure are Australian, which matters for response times, for being in your timezone, and for data sovereignty.
Tell us what systems you run and what level of support you're looking for. We'll get back to you the same business day.