We are a Sydney-based IT engineering company. When you call, you reach someone who can actually diagnose the problem, not a first tier reading from a script.
Sydney has no shortage of IT providers. What is harder to find is one where the person answering the phone has configured a BGP session, rebuilt a Kubernetes cluster, or traced a fault through a carrier's network at 2am.
That is the gap NGN fills. We run day-to-day managed IT, including helpdesk, Microsoft 365, servers, patching and backups, with the same engineers who design enterprise networks and cloud platforms. When a routine support call turns out to be a routing problem or a storage fault, it does not need to be escalated to a different company.
We work with organisations across the Sydney metropolitan area, from professional services firms and logistics operators to businesses running infrastructure far more demanding than their headcount would suggest.
Staff issues resolved by engineers: Windows, macOS, Microsoft 365, printing, access, the daily friction that stops people working.
Linux and Windows server administration, virtualisation, storage, patching and capacity planning, on-premises or hosted.
MFA rollout, privilege reduction, patching discipline, Essential Eight assessment, and evidence an insurer or tender will accept.
Routing, switching, firewalls, VPN, real internet redundancy, and carrier liaison so you are not the one chasing a fault ticket.
AWS and Azure environments, Entra ID, email security, and migrations done without a weekend of downtime.
Backups that are monitored, immutable where it matters, and restored from on a schedule, because an untested backup is a hope, not a plan.
Remote support covers everywhere. On-site attendance is routine across the metropolitan area.
Call 1300 096 253 or send a message. We respond the same business day, and the first conversation costs nothing.
Yes. We are based in Sydney, so on-site attendance across the metropolitan area is straightforward when a job needs hands on hardware: a failed switch, a new site fit-out, a server that will not boot. Most day-to-day issues are resolved remotely and faster that way.
The whole metropolitan area, including the CBD, North Sydney, Parramatta, Macquarie Park, Norwest, Alexandria and the eastern and southern suburbs. We also work with clients elsewhere in NSW and interstate, delivered remotely with on-site attendance arranged as needed.
Same business day for enquiries. Clients on a managed plan have agreed response targets, with anything affecting a whole site or a business-critical system handled immediately. Monitoring and alerting run 24/7.
An engineer. There is no script-reading first tier, so the person who takes your call can diagnose and fix. It is the single most common reason clients move to us from a larger provider.
Yes, where you want it to be. Our hosting infrastructure is Australian, and when we build in AWS or Azure we deploy into Australian regions by default. Data sovereignty is an explicit design decision, not an accident of defaults.
Yes, and it is a common arrangement in Sydney businesses around the 30 to 150 staff mark. We provide depth in networking, cloud and infrastructure, cover leave and after-hours, and take project work, while your internal person keeps running daily operations.
We quote per engagement rather than publishing a list price, because cost depends on user and server counts and how much of the environment we manage. You get a fixed monthly figure with no per-ticket charges. The scoping conversation is free.
Tell us what is not working. We will tell you what we would do about it, and what it would cost.