Service Plans

Three ways to work with us on an ongoing basis, plus fixed-scope projects. Indicative monthly ranges; your exact figure is confirmed in a written quote after a short scoping conversation.

  • Fixed monthly fee
  • No per-ticket charges
  • Rolling agreement, no lock-in

Compare every inclusion One-off project?

Covers
  • Microsoft 365
  • Windows Server
  • Linux
  • Cisco
  • Veeam
  • Asterisk

Essentials

Small teams with straightforward infrastructure who need dependable help when something breaks.

A$100–200* / month + GST

Site service & monitoring

3 of 19 inclusions
  • Helpdesk for staff, answered by an engineer
  • 24/7 infrastructure monitoring and alerting
  • Same business day response
  • Server and workstation administration (not included)
  • Microsoft 365 administration (not included)
  • Operating system and application patching (not included)
  • Backup monitoring (not included)

Fixed monthly fee. No per-ticket charges.

Ask about Essentials

Engineering

Organisations where infrastructure is core to the business and needs architectural ownership.

Scoped after an assessment

Meeting, assessment, then a plan

19 of 19 inclusions

Everything in Business, plus:

  • Network, cloud and platform engineering
  • Architecture and design ownership
  • Infrastructure as code and automation
  • Allocated project hours each month
  • Capacity planning and cost optimisation

Includes allocated engineering hours each month.

Book an assessment

Pricing is indicative. Prices shown are estimates in Australian dollars, exclusive of GST, and are a guide only. Your actual price depends on your environment, including the number of users, devices and sites, the services included and your response requirements, and is confirmed in a written quote before any work begins. Indicative pricing is not an offer to supply.

Side by side

What is included

Scroll the table sideways on a small screen.

Essentials 3Business 14Engineering 19Support & upkeepProactive careEngineering ownership
Included Essentials Business Engineering
Helpdesk for staff, answered by an engineer Included Included Included
24/7 infrastructure monitoring and alerting Included Included Included
Same business day response Included Included Included
Server and workstation administration Not included Included Included
Microsoft 365 administration Not included Included Included
Operating system and application patching Not included Included Included
Backup monitoring Not included Included Included
Tested backup restores, on a schedule Not included Included Included
Security baseline and hardening review Not included Included Included
Named engineer who knows your environment Not included Included Included
Vendor and carrier liaison Not included Included Included
After-hours response included in scope Not included Included Included
Quarterly review and IT roadmap Not included Included Included
Documentation maintained as a deliverable Not included Included Included
Network, cloud and platform engineering Not included Not included Included
Architecture and design ownership Not included Not included Included
Infrastructure as code and automation Not included Not included Included
Allocated project hours each month Not included Not included Included
Capacity planning and cost optimisation Not included Not included Included
Not after a plan?

Project engagements

Fixed scope, fixed quote, no ongoing commitment. These are the projects we are asked for most.

Cloud migration

Assessment, planning, phased migration to AWS, Google Cloud or Azure, and post-migration optimisation. We assess application readiness before quoting, so the number holds.

Network redesign

Addressing and VLAN design, routing, real redundancy with BGP where it is warranted, and documentation you can hand to anyone.

Kubernetes build or rescue

A production-grade cluster built properly, or an inherited one reviewed, secured and brought back onto a supported version.

Monitoring rebuild

Replace noisy alerting with a small set of alerts people trust. Usually a couple of weeks, using the tooling you already have.

Security uplift

Essential Eight assessment, MFA rollout, privilege reduction, and the evidence trail an insurer or tender will actually accept.

Custom software

Purpose-built applications and integrations in Go, Python, PHP or TypeScript. You own the source and the deployment tooling.

Platforms we work with

Plans and projects cover the systems your business already runs, including these.

  • Microsoft 365
  • Windows Server
  • macOS
  • Linux
  • Google Workspace
  • Amazon Web Services
  • Google Cloud
  • VMware
  • Proxmox
  • Veeam
  • Fortinet
  • pfSense
  • Cisco
  • Kubernetes
  • Prometheus
  • Grafana
  • Icinga

Product names and logos are trademarks of their respective owners and identify the technologies we work with; NGN is not affiliated with or endorsed by them.

Not sure which one fits?

Tell us how many people you have, what runs your business, and what currently frustrates you. We will tell you which plan makes sense, including if the answer is none of them.

Get a quote Browse services
Answers

Frequently asked questions

Question not here? Ask an engineer →

How much do NGN service plans cost?

Essentials is A$100–200 per month plus GST, covering site service and monitoring. Business is A$800–2,200 per month plus GST, the base for a typical 20-user site. Engineering is scoped after a meeting and assessment, because it includes architecture ownership and allocated engineering hours. Where you sit in a range depends on the number of users and servers, how much of the environment we manage, and the response targets you need. Every plan is a fixed monthly fee with no per-ticket charges. These are indicative ranges; your price is confirmed in a written quote before any work begins.

Which plan is right for us?

Essentials suits small teams with straightforward infrastructure that mainly need reliable help when something breaks. Business is the most common choice, adding proactive work such as patching, backup verification and a security baseline, so fewer things break. Engineering is for organisations where infrastructure is core to the business and needs architectural ownership, not just maintenance.

Can we change plans later?

Yes. Most clients start on Essentials or Business and move up as their environment grows. Moving between plans does not require a new agreement term.

Is there a minimum contract term?

Managed plans run on a rolling agreement with a notice period rather than a long lock-in. We would rather keep clients because the service is good than because the contract makes leaving painful.

Do you charge extra for after-hours work?

Monitoring and alerting run 24/7 on all plans. After-hours human response is included in Business and Engineering within the agreed scope; on Essentials it is available and billed at an agreed rate. Everything is set out before you sign, not discovered on an invoice.

Can we engage NGN for a one-off project without a plan?

Yes. Project engagements such as a migration, a network redesign or a monitoring rebuild are quoted as fixed scope with no requirement to take an ongoing plan afterwards.

Google Reviews

What our clients say.

5.0 from 19 Google reviews

We have used Next Generation Networks for several custom solution projects that went well beyond the standard scope listed on their website. Every time, the team has been exceptional—genuinely enthusiastic about tackling complex challenges and consistently delivering solutions that exceed…

James Johnson View on Google

Great internet and phone service, excellent customer service.

Fiori Mercuri View on Google

Impeccable support and service! Would highly recommend.

Samuel Tolentino View on Google

⭐⭐⭐⭐⭐

Great service from Next Generation! They really helped us get our internet running fast and smoothly. The process was easy, and their team was very helpful and responsive. We’re really happy with the improved internet speed and connection. Highly recommended!

Mariwel Largosa View on Google

We engaged Next Generation Networks to build the ecommerce site for South West Apparel, and we couldn't be happier with the result. The team's attention to detail was outstanding. Everything from the layout and product pages to the checkout experience was carefully thought through, and they took…

Houssam Homsi View on Google

Read all 19 reviews Leave us a review

Get in Touch

Get a plan quoted.

A short conversation is usually enough for us to give you a real monthly figure.

Australia

1300 096 253

International

+61 2 8287 3300

Email

support@ngn.au

Location

Sydney, NSW, Australia

Hours

Open 24 hours, 7 days

Send us a message

We reply the same business day

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.