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Policy

Warranty

In addition to your rights under Australian Consumer Law, products sold by ngn.au are covered by 1 Year Limited Return-to-base Warranty (unless otherwise specified) and/or Manufacturer Warranty.

Returns and Refunds

To be eligible for a refund, return or warranty claim, customers must meet the following requirements:

When you can expect your refund

Provided your claim meets all of the above criteria, you should expect your refund within 5-10 business days from the time we recieve the returned goods.

Privacy Policy

We may request your information from third-party apps like First Name, Last Name and Email Address. This is only used for order delivery and communication only. To delete your information simply go to your account page and delete account.